Changing your email address

To change your email address:

1. Go to your profile
2. Go to the “Access data” section
3. Press “modify” next to the email address you want to change
4. Press Send confirmation email
5. Open the email message that you’ll receive to your current email address and press Change email
6. Enter your new email address and press “Change”
7. You’ll receive a confirmation message to your new email address — open the message and press Confirm this email. You’re done!

Let us know if you’re having issues

If you can’t access your old email, we’ll help you solve it, read the steps below.

If you are a premium user or a seller

Please send us your new email address and attach the following documents through this form:

• A photo/screenshot of your bank/PayPal statement with the most recent Docsity charge(s) or withdrawal(s). The information in the bank statement should contain:
  • Your full name (matching the name in your Docsity account)
  • Your bank account number
  • The date of the last purchase or withdrawal
  • The monetary amount of the purchase or withdrawal

You haven’t bought/sold anything on Docsity yet and don’t have payment/withdrawal proof?

Send us any 3 pieces of information from the following list:

• Your Docsity username
• The email address used to create your Docsity account
• The year of birth indicated in the Docsity account
• An approximate account registration date

Important

Please do not send us your personal ID documents — keep these files private. We only need the proof listed above to confirm your identity.

Please note that we need the requested information for security to verify the ownership of your Docsity account. For more information about the collection and use of your personal data and your rights in relation to it please read our Privacy Policy.

Good to know

• The confirmation email is valid for 30 minutes. After this time, please go through the above steps once again, and you’ll receive a new confirmation message.
• The confirmation messages might end up in your email's Spam or Junk folder, so please check them as well.