Two-factor authentication

Two-step verification increases the security of your Docsity account, adding an extra layer of protection.

We want to make sure that it is really you using your account. Therefore, for some transactions, we will send you a code to your associated cell phone number.
Enter this code on the Docsity screen to confirm your identity and use the platform safely.

For more information about the collection and management of your personal data and your rights in this regard, please read our Privacy Policy.

Change your mobile number if you have problems with two-factor authentication

If you have problems with your mobile number and authentication fails, find out how to update your mobile number.

If you do not receive the code on your cell phone

If you do not receive the code on your mobile number associated with your Docsity account, contact us by submitting a request indicating in the subject line “Failure to receive OTP code” and specifying in the description:

• username associated with Docsity
• your cell phone number
• approximate date you created your account

To protect your security, processing your request may take up to 48 hours. We may require you to send us additional details to confirm your identity.